FAQs

GSEP staff and faculty may look up Frequently Asked Questions (FAQs) over here.

I need training on Adobe Connect, what do I do?
 We recommend GSEP faculty and staff use Adobe Interactive Videos as the first step towards learning how to use Adobe Connect. For one-on-one consultation, ...
Wed, Mar 29, 2017 at 9:56 AM
Does GSEP Technology Group support Skype?
 At this time GSEP Technology Group does not support Skype. Being a Google Apps for Education (GAfE) University, we encourage the use of Google Hangouts.
Wed, Mar 29, 2017 at 9:58 AM
What is phishing?
Phishing the fraudulent practice used by hackers and online criminals to steal your private information. These online criminals pretend to be reputable comp...
Wed, Mar 29, 2017 at 10:03 AM
What is the recommended best practice for online passwords?
Creating a secure online password can be tricky. While there are excellent Apps like 1Password and LastPass that can make password recommends, please click ...
Wed, Mar 29, 2017 at 10:05 AM
How do I reset my Pepperdine password?
Resetting your Pepperdine password is now a DIY (Do-It-Yourself) service. Please go to https://myid.pepperdine.edu to reset your password.
Wed, Mar 29, 2017 at 10:07 AM
I need assistance converting a VHS video to a DVD format! What do I do?
GSEP Technology Group does not convert VHS video to DVD format, if the rich media is protected by a third-party copyright holder.  For more informatio...
Thu, Mar 30, 2017 at 9:58 AM
How do I report a problem with the Psychology Video Clinic cloud recorders?
Now you can report issues with the Psychology Video Clinic cloud recorders by calling (888) 540-2829. If the issue is not resolved within 12 hours, please r...
Fri, Mar 31, 2017 at 9:46 AM
Does GSEP offer an Android App for its Help Desk?
Yes!  If you own an Android Phone, proceed to the Google Play Store and search for Fresh Service.  You will then be prompted to Install th...
Fri, Apr 14, 2017 at 9:24 AM
How can I access documentation on the Psychology Clinic Cloud Recorder?
Documentation for the Psychology Clinic Cloud recorder can be accessed by clicking this link. Anyone from Pepperdine University can view the documentation. ...
Fri, Mar 31, 2017 at 10:05 AM
How do I request an account for the Psychology Clinic Cloud Recorder?
Faculty may open a ticket with GSEP Help Desk and request an account for their student/s. There is an e-Sign workflow to complete the process for access to ...
Fri, Mar 31, 2017 at 10:44 AM