FAQs

GSEP staff and faculty may look up Frequently Asked Questions (FAQs) over here.

Can I walk up to GSEP Technology Group and report a problem?
Yes! However, please come visit us only after you have submitted a ticket via our Help Desk ticketing system.
Mon, Mar 27, 2017 at 1:29 PM
How do I get access to Salesforce?
All GSEP staff are required to go through extensive online and offline training before access is granted to Salesforce. Please have your supervisor open a t...
Mon, Mar 27, 2017 at 1:31 PM
How do I get access to Peoplesoft?
Please have your supervisor open a ticket with GSEP Help Desk.
Mon, Mar 27, 2017 at 1:32 PM
What should I do for questions regarding a new or current query?
Please open a Help Desk ticket and our Program Analyst will respond to you. Please refer to our Best Practices section on how to submit a ticket that reduce...
Mon, Mar 27, 2017 at 1:34 PM
Does GSEP offer an iPhone App for its Help Desk?
Yes! If you own an iPhone, proceed to the App Store and search for Fresh Service. You will then be prompted to GET the App to download a...
Fri, Apr 14, 2017 at 8:35 AM
How do I obtain access to Adobe Connect?
You may request an Adobe Connect account by going to the following URL: https://gsephelpdesk.freshservice.com/catalog/items/59
Fri, Apr 14, 2017 at 8:36 AM
I am current Faculty, how can I learn Courses (Powered by Sakai)?
Using Firefox, navigate to the following URL: https://community.pepperdine.edu/techlearn/tools/courses/captivate/ Scroll down to view all of the co...
Fri, Mar 31, 2017 at 10:53 AM
Does GSEP Technology Group support SPSS?
At this time GSEP Technology Group does not provide training for SPSS.
Wed, Mar 29, 2017 at 9:49 AM
How do I request a new or additional computer monitor?
 Please visit the Request Forms section of the GSEP Help Desk and a Support Services team member will respond with next steps and timeline.
Thu, Mar 30, 2017 at 10:00 AM
I need training on Sakai, what do I do?
GSEP Help Desk recommends using Sakai Interactive Videos as a first step towards in-depth learning about our Learning Management System (LMS). If you need o...
Wed, Mar 29, 2017 at 9:54 AM