FAQs

GSEP staff and faculty may look up Frequently Asked Questions (FAQs) over here.

How do I log in to see the STATUS of my tickets?
 All GSEP staff and faculty must use their Wavenet credentials to log in to view the status of their tickets.  1) Navigate your URL to bit.ly/gsephe...
Fri, Apr 14, 2017 at 8:18 AM
Is there a telephone number that I can call?
You must use http://bit.ly/gsephelpdesk to open a ticket. GSEP Technology Group encourages that you bookmark this URL. In case of an emergency or ...
Mon, Mar 27, 2017 at 4:05 PM
Who does GSEP Help Desk serve?
 GSEP Help Desk only serves the school's staff and faculty technology needs. Pepperdine students may call 310-506-HELP for assistance.
Mon, Mar 27, 2017 at 4:07 PM
What are GSEP Help Desk's support hours?
GSEP Help Desk support hours are 8 AM - 6 PM PST (Monday - Friday).  Note*: Weekends and University holidays are excluded.
Thu, Mar 30, 2017 at 11:11 AM
How long should I wait before my ticket request is resolved?
Ticket requests that come to the GSEP Help Desk may be resolved in as little as 10 minutes or it may take days for the issue to be resolved. Why? Ther...
Mon, Mar 27, 2017 at 5:42 PM
When is my computer up for refresh?
Every year, GSEP Technology reviews staff and faculty computers that may be up for refresh based on the age of the device. However, that is not the only cri...
Mon, Mar 27, 2017 at 5:44 PM
Can I submit a ticket for Salesforce?
 Yes!
Mon, Mar 27, 2017 at 1:25 PM
Can I submit a ticket for PeopleSoft?
 Yes!
Mon, Mar 27, 2017 at 1:26 PM
Can I submit a ticket for Nolij*?
Yes! * Nolij will be replaced as document storage and workflow management application as of Fall 2018.
Mon, Mar 27, 2017 at 5:45 PM
Can I submit a ticket for Kofax* scanner?
 Yes! * Kofax scanner and application will be discontinued as of Fall 2018.
Mon, Mar 27, 2017 at 1:28 PM