One of the recommended best practices is to take a screenshot of the issue you might be reporting. If you have attended one of GSEP's monthly workshops on SnagIt - it is highly recommend to snag what you are seeing on your device and then annotate the area(s) with a brief explanation of your problem. You can then upload the image along with your ticket submission.
Alternately, SnagIt also allows you to make a quick screencast video.
GSEP Technology Group very much appreciates your efforts to include a screenshot and/or video when submitting your ticket.
In addition, submitting a screenshot or screen-cast video of your problem will likely speed up resolution time-frames, so submit your tickets with as much information as possible!