Ticket requests that come to the GSEP Help Desk may be resolved in as little as 10 minutes or it may take days for the issue to be resolved. Why?

  • There may be research required to address the best technical solution
  • There may be University and departmental protocols that must be followed before a solution is recommended
  • There may be third parties like Central IT or an external vendor that need to be involved in resolving the request
  • Ticket requests made late on Friday afternoons (or over the weekend) will likely be reviewed earlier on in the following week.